Live product · Built on Google Cloud

iCCore

One inbox for every Meta channel. AI routes each conversation to the right coordinator — automatically.

The Omnichannel CRM for Patient Communication

iCCore unifies WhatsApp, Facebook Messenger and Instagram into a single, real-time workspace. Incoming messages are automatically routed — by channel, language and capacity — to the right coordinator or doctor, so no patient is left waiting and no lead is lost.

It is a multi-tenant SaaS built and running entirely on Google Cloud — Cloud Run, Cloud SQL and a real-time event layer — and is an approved Meta Tech Provider for WhatsApp, Messenger and Instagram messaging.

3-in-1
WhatsApp · Messenger · Instagram
Real-time
Live inbox & delivery status
AI-routed
Language & capacity aware
Multi-tenant
Group → Org → Hospital
iCCore

Omnichannel CRM · Built on Google Cloud

What iCCore Does

Everything a high-volume patient communication team needs, in one platform

Unified Meta Inbox

  • •WhatsApp, Messenger & Instagram in one view
  • •Real-time messaging via WebSocket
  • •Delivery & read status tracking
  • •Media, templates & quick replies

AI-Powered Routing

  • •Automatic language detection (Gemini)
  • •Ad-aware coordinator assignment
  • •Capacity & skill-based balancing
  • •Round-robin, least-busy or manual

Coordinator & Doctor Routing

  • •Per-doctor channels (1 doctor : N channels)
  • •Coordinator ↔ doctor binding
  • •Language pools & availability
  • •Conversation transfer on rebind

Pipeline & Lead Scoring

  • •Kanban pipeline for every patient
  • •Automatic lead scoring
  • •Tags, internal notes & timeline
  • •Reminders & follow-ups

Workflow Automation

  • •Trigger / action automation engine
  • •Message templates with variables
  • •Central, personal & per-doctor scopes
  • •Auto follow-up sequences

Multi-Tenant & Secure

  • •Group → Org → Hospital hierarchy
  • •Role-based access (RBAC) & tenant isolation
  • •Per-tenant AI key management
  • •Audit trail & event log

Cloud-Native by Design

iCCore is built, deployed and scaled on Google Cloud

Cloud Run

Serverless, auto-scaling API & web — NestJS + Next.js

Cloud SQL

Managed PostgreSQL with Prisma data layer

Gemini AI

Language detection & conversation intelligence

Event-Driven

Queue-based delivery, retries & distributed locking

Who It's For

Built for organizations that turn conversations into care

Hospitals & Clinics

  • • Multi-branch hospital groups
  • • Per-doctor channels & coordinators
  • • International patient desks (multi-language)
  • • Appointment & follow-up automation

Health Tourism & Lead Teams

  • • Ad-driven inbound from Meta campaigns
  • • Lead scoring & pipeline conversion
  • • Language-based routing to the right desk
  • • Coordinator performance visibility

See iCCore in Action

Bring every WhatsApp, Messenger and Instagram conversation into one AI-routed inbox. Request a personalized demo for your organization.

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